Cancellation and refunds

Cancel whenever you want

You can cancel paid access at any time, without giving a reason and without a phone call. This is ChessNavio’s own policy, and it is what the Seller commits to do.

Whatever rights the mandatory consumer law of the country where you live gives you on top of this — a statutory withdrawal period, for instance — you keep. This page never replaces them and never asks you to give them up. If your local right is stronger than the policy below, use the stronger one.

How to send a request

1. Write to support@chessnavio.ru from the address linked to your account.
2. Give the date and amount of the payment, the transaction number and the account email. You can say why if you want to, but a reason is not required in order to cancel.
3. Do not send card details, a CVC/CVV, your password or codes from a text message.

How much comes back

If paid access was never provided, or if it has a defect that makes it unusable, the full amount you paid is returned.

If you simply change your mind after the period has started, the unused part of the access is returned: the days you have not used, counted from the day the request arrives. Only actual costs directly caused by performing the agreement may be withheld, they have to be evidenced, and they are never withheld where the law that applies to you forbids it.

The Seller reviews the request and issues the refund no later than 10 calendar days from the day it arrives. Robokassa or your bank may take longer to credit the money under their own rules, and any currency conversion is theirs, not the Seller’s. Money goes back the same way it was paid unless both sides agree on another lawful route.

What happens to access

After a full refund, Pro access ends once the refund is issued. After a partial refund, the end date is worked out from the part of the period that was paid for and is given in the support reply. Deleting your account and deleting your game history are separate actions.